Freezing - the picture freezes while watching. If this happens, wait 20-30 seconds to see if the live stream recovers. If it does not, try 'refreshing'/'reloading' your browser.
Buffering - a 'buffering' message appears on a black background at the start of the service. It may be that the live service has not yet started - check the diary page to ensure a service is scheduled.
Unable to connect to network message - a message indicating no network availability. This typically means that a service is not currently taking place. Check the diary page to ensure a service is scheduled.
No sound - there is no sound before the service starts - This is normal - sound should become available once the service starts. Occasionally, an operating error may result in no sound during hymns. If problem persists, check that your computers' audio is not muted.
Nothing visible / other similar issues - Check that you have the latest version of Adobe Flash installed (http://get.adobe.com/flashplayer/)
Video quality problems - We are aware that the quality of the video could be improved - we are working to try and improve the quality of all aspects of the live video service.
Note also that the problem may be local to your computer or your network - live streaming requires a reasonable bandwidth to operate successfully.
